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INCIDENT INVESTIGATION FUNDAMENTALS & 5 WHY's

In mid-2021, Safety Wise made a conscious decision to separate 5 Whys from ICAM.

 

  • 5 Why's for low-level incident investigations.

  • ICAM for high potential and serious event incident investigations.

WHY THE CHANGE?

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The 5 Whys technique is a structured question asking technique that is typically applied to each event sequence in a timeline to identify a potential root cause.

 

The basic premise of the approach is to repeatedly ask the question ‘Why?’ until an organisational deficiency/root cause is identified. The technique was originally developed by Sakichi Toyoda and was used by the Toyota Motor Corporation in managing production issues, however, the technique can also be used in incident investigations.

The ‘5’ in 5 Whys is based on empirical observations of the number of times ‘Why?’ must typically be asked to resolve the problem or identify the safety issue, though in practice it can be more or less than the suggested 5 times.

WHAT WILL YOU LEARN?

Our one-day Fundamentals of Investigations & 5 Whys course will cover the following:

  • Gather data: including PEEPO, introduction to interview techniques, etc.

  • Organise data: timelines

  • Analyse data: 5 Whys

  • Learning: developing recommendations and report writing 

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HOW WILL TRAINING BE DELIVERED?

We'll be providing multiple options for the delivery of this training, including:

  • Self-paced, online training

  • Face-to-face training

  • Virtual Reality scenarios

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FAQs

Q. When is the new course going to go live for delivery?

A. February 2022

Q. Will the course be available as a public course or an in-house course?

A. Both!

Q. Will handouts be available with the course?

A. Yes

Q. Is the course available in English only?

A. We have options- let's chat about your specific needs

Q. Is this new course available for delivery only in Australia?

A. The online training component will be available globally. Let's chat about in-country face-to-face training if that is a requirement for your business

Q. Can this course be contextualized to align with our company policies and processes?

A. Absolutely! All of our courses can be. But.... any change we make, must not compromise the integrity of our processes taught

Q. Can course materials and learning tools be contextualized with our logos and other sutff?

A. You bet they can be! But.... any change we make, must not compromise the integrity of the processes taught

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I Want to Know More

We're due to go live in February 2022- fill out the form below and we'll be in touch with details

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