Human Thinking in ICAM
AI is moving quickly into incident investigation.
That can be useful.
But faster processing does not automatically mean better investigation.
AI can help search, organise, compare and summarise information. It can highlight gaps, generate questions and support drafting.
What it cannot do is remove the need for investigator judgement.
That is why we developed Human Thinking in ICAM.
This practical guide looks at:
- where AI can assist
- where human judgement must remain
- evidence versus assumption
- work as done versus work as documented
- Garbage In, Garbage Out
- pattern recognition versus causal sensemaking
- the questions investigators should ask before relying on AI-generated output
The central idea is simple:
AI can assist the investigation.
The investigator must still investigate.
Download the guide and use it as a practical check when considering AI in your investigation process.
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