What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.
1. What information do we collect?
The personal information which we collect and hold about you will comprise details which you provide when enrolling for a safety e-learning course, or which we collect when providing you with consulting and related services. This may include your name, postal address, email address, Unique Student Identifier (“USI”) and credit card information – but this is only regarded as “personal information” if you can be personally identified from that data. “Personal information” does not include information comprising part of an individual’s employment record.
2. How we collect your personal information
We may collect personal information from you in the course of your use of our website when enrolling or participating in an e-learning course, or otherwise when you provide us with information in the course of your other dealings with us.
By voluntarily providing us with information about yourself, you are consenting to our use of that in accordance with this policy.
We may use digital cookies to remember your preferences and collect online traffic data and browsing characteristics. Internet cookies are small strings of text placed on users' hard drives during the data exchange that happens when a browser points to a website. The browser stores the message in a text file which is sent back to the server each time the browser requests a page from the server. Cookies and other information collection technologies can only store information that is explicitly provided by the user or visitor in the first place, or information which is already known to the website such as your IP address. You can choose to adjust your browser to reject cookies or to notify you when they are being used, bearing in mind that rejecting cookies can result in a loss of some website functionality.
3. Purpose of collection
We collect your personal information only to the extent that it is necessary for us to do business with you.
We may have cause to disclose personal information to our service providers who assist us in operating our website or IT systems. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. In the event that we outsource part of our infrastructure, it is possible that the entity we engage for this purpose may also have access to your personal information.
As a vocational education and training provider, we are required by law to collect and report the USI number of new students, pre-enrolled students, continuing students and school students who are completing nationally recognised training. If you decline to share your USI number with us, we will be unable to issue a nationally accredited competency.
Subject to the foregoing, we only use your personal information in a manner consistent with the original purpose of collection or as otherwise permitted by the Australian Privacy Principles.
If you use our services, you consent to the receipt of direct marketing material from us. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use “sensitive personal information” (as defined in the Privacy Act 1988) in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. An alternative means of opting out is to contact us as set out below and simply request that you receive no further such communications.
4. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you wish to seek access for this purpose, please contact us as set out below.
5. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
6. Overseas transfer
Your personal information will not be disclosed to recipients outside Australia without your consent unless either (a) we are satisfied that the recipient is located in a jurisdiction with privacy laws similar to Australia’s privacy laws (in which case we will not be responsible for any mishandling of your data because you will have directly enforceable rights against the recipient), or (b) the recipient undertakes to handle your personal information in a manner consistent with the Australian Privacy Principles.
In some circumstances, the European Union General Data Protection Regulation (“GDPR”) provides additional protection to individuals located in Europe. Where this is the case, there may be additional rights and remedies available to you under the GDPR in the event that your personal information is handled in a manner inconsistent with that law.
8. Amendments to this policy
9. How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us on: Contact Us
This policy was last updated on 09th April 2021.