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Reality Checks On Your Paperwork

I'm gonna make this one short, sharp and sweet.

Paperwork. An absolute necessity in most industries and workplaces, not only due to the nature of the work but also legislative requirements and similar.

But it's time to put paperwork under the microscope.

When was the last time you took a magnifying glass to your processes and procedures and confirmed a few things, such a:

  • Does the paperwork reflect work-as done or work-as-imagined?

  • When was the last time the paperwork was either reviewed or updated?

  • Have processes changed and the paperwork hasn't?

  • What's the language in your paperwork? Can the intended audience actually read it, and understand it?

  • Have you used pictures, photos, and similar to assist the reader/operator?

  • Who wrote the paperwork? (On many occasions I've come across JSA's for example, that have been written by everyone except those actually doing the job itself!)

  • How are updates circulated to those that matter? And how do we confirm they've read and understood them?

Don't get me wrong! I know paperwork is needed, but we need to get it right. If we don't, it is disregarded and not used as intended.

Interested in Knowing More?

Further information on Safety Wise’s Incident Cause Analysis (ICAM) Training is available from our website:

Additional ICAM Related Services

Safety Wise also offers the following additional services for sites that adopt the ICAM investigation analysis method:

  • Quality review of incident investigations using ICAM

  • Participation in investigations as an external/independent party

  • Investigation coaching


ABOUT THE AUTHOR- Luke Dam (Chief Executive Officer)

Luke has worked in various industries over the years including pharmaceutical, retail, manufacturing, and transport including iconic brands like WesFarmers, Goodyear, CSL Limited, and Incitec Pivot Limited.

His work in OHS and learning and development has seen him deliver services to clients, both internal and external as well as managing service delivery teams around the world.

Luke holds a Graduate Certificate of Management (Learning) as well as a Diploma of Occupational Health and Safety, a Diploma of Training and Assessment Systems, a Certificate IV Workplace Training and Assessment, a Certificate III in Mine Emergency Response & Rescue and a Certificate II in Public Safety (SES Rescue).

Luke is extensively involved in a project to establish an association dedicated to confined space safety and to drive change in legislation to promote best-practice in this high-risk area. Luke is passionate about online OHS and incident investigation communities, moderating a number of large LinkedIn groups boasting over 11,000 members globally.


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