Introduction This article explores the customisation of a standard process by an organisation and the impact it has on the fundamental principles of the process, and whether the customisation enhances or diminishes the effectiveness of the process. As an organisation strives for operational excellence by looking to improve upon its systems and processes, the organisation typically associates itself with leading industry initiatives and searches for an existing and proven proc

Introduction Have you ever thought when your manager asked you to be part of an investigation team; “Why was I assigned to this investigation? … I don’t have any technical knowledge about this stuff!!!” A common scenario in the workplace is: You have just been informed by your manager that you have been assigned to assist with a workplace incident investigation into an arc flash resulting when workers attempted to rack in a circuit breaker on a switchboard. The workers were f

Introduction The link between near misses and significant events within organisations can sometimes be misunderstood, not considered or go unnoticed. In these cases, the discipline around reporting near miss incidents is inconsistent and undermines a ‘good reporting’ culture across the business. Experiencing a near miss incident means something or someone has adversely effected the safety and efficiency required to complete a task as planned. It would be irresponsible for an