Graham was involved with the original development and rollout of the ICAM process while representing Qantas as Head of Human Factors in the late 1990's.  Nearly 20 years later Graham's belief in the practical utility and continual improvement of ICAM as a bespoke incident investigation analysis tool for any workplace has not wavered. 

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Graham's commitment to improving the quality of incident investigations for high-risk industries originally stemmed from safety investigation roles in rail, aviation and for the Commonwealth Government as a Transport Safety Investigator. This commitment continued during his time as the Rail Safety Regulator for Victoria and as a Senior Executive with the Civil Aviation Safety Authority. What these roles have taught Graham is that it's possible to develop error-tolerant systems through data driven but practical strategies. 

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In his role as Investigator for Safety Wise, Graham is involved in the ongoing improvement of the ICAM product and driving the quality application of its use within client organisations. With a focus on delivering practical and sustainable results, Graham is highly sought after as an expert on safety behaviour change, error management and the proactive application of ICAM.   

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